How well do your team handle enquiries coming into your hotel through email or over the telephone? How welcoming is the service in your restaurant or at your bar? What does the Guest’s Journey ‘feel’ like in your business?
If you’re interested in benchmarking your current performance or looking to consistently monitor or measure your guest’s experience over a period of time, then we can help. Our team have years of knowledge and experience in the Industry so we can look at all departments, and provide you with detailed feedback that gives a true reflection of the guest experience. This will not only pinpoint areas that need immediate attention, it will also help identify training needs for your team. This is a cost- effective way to create an action plan that will increase sales, improve revenue capture and enhance the guest journey.Find out more >
Along with detailed commentary, our Smart Feedback will provide you with visuals in graph format, along with mp3 call recordings, email threads and photographs that can be used as part of coaching sessions with your team.Get in touch today >