Whatever you need support with, we can help you identify the training needs of an individual or your team, and provide them with tailored support. This may be in a training or coaching environment depending on the number of people and the type of support needed. Here are some of the many areas we can help within your business…..
Rooms/Meeting & Events
Managing your inventory – taking care of your distribution and providing strategic planning.
Management Information – ensuring it is consistent, accurate and relevant
Data Analysis – historical, current and forecast information; from your own venue, your competitors and marketplace
Set Strategy – review and agree your Selling Strategy, Letting Policy and Rates Structure
Review and Update – introduce key management meetings focused on Reviewing Strategy and agreeing Sales Action Plans
Front of House
Guest Service – reviewing current or creating new Standards of Excellence (SOEs) for each stage of “The Guest Journey” to ensure a consistent guest-focused environment exists
Revenue Capture – ensuring systems and procedures for revenue capture are consistently delivered and your operation is profitable
SOPs/Manuals – review, design and implement engaging the team to meet company standards
PMS– Support and training on systems and procedures, development of management information reporting (we are specialists in Guestline’s RezLynx, Opera and KX)
Food & Beverage
Guest Service – review the guest journey, introduce and enhance skills to exceed guest expectations
Upselling – introduce subtle and effective skills to increase food and beverage sales
SOPs/Manuals – review, design and implement engaging the team to meet company standards
Communication – assess the current communication avenues. Agree and implement strategy to improve effectiveness
Product Information – ensuring it is up to date and communicated effectively
Contact us here if you would like to have an informal chat about any of our Training or Management Support options for a specific business area.