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E: hello@thesmarttrainingcompany.co.uk

T: 0800 6129324

  • Jo Woods

    Jo Woods

    Hospitality Training Consultant

    An experienced consultant who has worked in all aspects of Front of House, and Meetings and Events Sales and Revenue Management for over 30 years.

    “My passion lies in Revenue Management for Meetings & Events and during the last 15 years of my career I have been involved in national training and consultancy roles for various venues, individual hotels and both hotel chains and management companies throughout the UK.”

    The way I approach my work is completely guest focused; to motivate and inspire individuals and teams to be the best that they can be whilst managing their ‘space’ more profitably.”

    Over the last couple of years I have become an accredited Business Partner with Clarity 4D (a simple personality profiling system using the language of colour). I use this tool to help develop a greater understanding of each team member; helping them to adapt their behaviours and communication styles to meet the needs of different people and situations”

    E: jo@thesmarttrainingcompany.co.uk

    T: 07525 157 511

    Email Me >

  • Sarah Brickwood MIH

    Sarah Brickwood MIH

    Hospitality Training Consultant

    An award-winning Learning and Development professional with 20 years in the Hospitality and Leisure Industry and experience within Reception, Reservations and Sales.

    “Starting in the industry as a management trainee, and subsequently experiencing a variety of front and back of house roles I soon found a love for coaching others. This led me into training and support management roles for two large UK hotel chains where I managed my own training teams.”

     “In 2008, I set up my own training business to work with independent hotels and small groups to provide them with effective, affordable and tailored learning and development support. I love supporting them to achieve their goals. The best part of my job is spending time with an individual team member, a team or a business and seeing the difference it makes once they have built the skills and confidence to deliver.”

     

    E: sarah@thesmarttrainingcompany.co.uk

    T: 07833 246 000

    Email Me >

  • Rose McDonald

    Rose McDonald

    Hospitality Training Consultant

    An experienced Meetings and Events professional who has worked in all aspects of Operations, Meetings and Events, Sales and Marketing and Revenue Management for over 30 years. Rose is also an accredited Mental Health First Aider and is currently studying for a counselling qualification

    “I have an extensive background in restaurants, chain hotels, large and small independent venues and venue- finding agencies.”

    “I am passionate and driven to help individuals and their organisations achieve their return on objectives (ROO) and return on investment (ROI) I have a genuine passion for the Hospitality Industry and guest service and am self-motivated with an excellent ability to motivate others and communicate comfortably at all levels. I relish working equally closely within a team or with individuals and deliver the highest standards of business relationships with my clients.”

    E: rose@thesmarttrainingcompany.co.uk

    T: 07765 385 295

    Email Me >

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