The primary aim of this programme was to deliver Customer Service Training at each stage of the client journey, underpinned by Priory’s guiding principle: ‘Live your life’
This bespoke programme was developed through an iterative and a developmental process, with extensive fact-finding to develop a comprehensive understanding of the organisation’s needs and culture. Consultation, feedback, and programme reviews throughout enabled continuous improvement and alignment with the needs and aspirations of the organisation.
The programme was delivered by bringing four cohorts together for Live Online Learning sessions (LOLs) and an interactive and engaging workshop for a fifth cohort that involved collaborative activities, discussion, and practical exercises. The image below demonstrates the Learning Journey: