The primary aim of this project was to create a bespoke, structured learning and development programme bringing together four clusters of Reactive Meetings, Events, and Groups Teams.
The programme was developed through a collaborative and developmental process, with extensive fact finding to create a comprehensive understanding of the organisation’s needs, values, and culture. Consultation, feedback, and programme reviews throughout enabled continuous improvement and alignment with the needs and aspirations of the organisation.
The programme was guided by five key objectives, including a core focus on improving the client enquiry journey through the quality and flow of telephone and email conversations in order to increase conversion levels:
This was all achieved by bringing four teams together for two interactive Live Online Learning (LOL) sessions culminating in a face-to-face, hands on, Business Game workshop that involved lots of collaborative activities, discussion, and practical exercises reinforcing the LOL sessions. Pre and post-work surveys further supported key learning points for each attendee to ensure the training ‘stuck’.
100% found the programme applied and demonstrated Clermont Hotel Group’s values throughout the training content and supporting documents
100% found the trainers to be engaging facilitators
100% were satisfied in the communication process and content enhancement suggestions
100% were satisfied that the programme met the brief and objectives
100% were satisfied with the experience of working with the facilitators throughout the Learning & Development Project