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Effective Enquiry Pathways Learning & Development Programme Overview The primary aim of this project was to create a bespoke, structured […]
8th August 2023
10 Top Things you can do right now! by Sarah Brickwood The ongoing staffing crisis remains one of the central […]
6th May 2023
It takes most people just 7 seconds to form an impression about a business! The guest journey is a myriad […]
2nd May 2023
The Client Journey Learning & Development Programme Overview The primary aim of this programme was to deliver Customer Service Training […]
26th April 2023
Purpose of Leadership Message Workshop To support the embedding of Merseyside Fire and Rescue’s Leadership Message using the language of […]
8th November 2022
It can sometimes feel like we are catapulting from one crisis to the next while still dealing with the aftermath […]
12th October 2022
by Rose McDonald Part 1 of this blog detailed five tips that are important when planning the coaching journey: (1) […]
2nd September 2022
by Rose McDonald Here at The Smart Training Company, we work with several industry colleagues to help them become better […]
10th July 2022
Diversity & inclusion is the heartbeat of hospitality and can generate powerful benefits for teams and organisations. This first Diversity […]
30th June 2022
by Julia Livesley Blended learning is a great way to combine virtual/e-learning and traditional in-person training tools. Many organisations who […]
1st June 2022
Part 1 of this two-part blog explored different ways to reduce turnover and retain current team members such as appreciation […]
25th May 2022
The unrelenting staffing crisis has recently seen UKHospitality report vacancy figures as high as 400,000 across the sector and KAM […]
12th May 2022
by Jo Woods After 20 months of ‘hibernation’ in my little rural village, barely travelling further than 10 miles at […]
19th October 2021
With the ongoing staffing crisis in hospitality showing no signs of going away anytime soon, our team have put their […]
19th August 2021
by Rose McDonald Having recently refreshed my coaching and mentoring skills by working through a continuing professional development (CPD) course, […]
2nd August 2021
With the industry facing recruitment challenges on a scale never seen before, we welcome the views of a respected and […]
26th July 2021
by Sarah Brickwood Hospitality businesses are reporting a recruitment crisis with almost all finding it extremely hard to find people […]
25th June 2021
The staffing shortage suddenly facing the post-Pandemic UK hospitality industry has taken many by surprise, and we believe that there […]
22nd June 2021
by Jo Woods Having opened as a brand new country retreat in October 2020, it would have been easy for […]
14th April 2021
by Julia Livesley As we enter a period of time for preparation, it will be paramount that managers are […]
5th March 2021
by Sarah Brickwood Hospitality businesses have been on a huge rollercoaster ride over the last 12 months, involving closing, opening […]
18th February 2021
For so many reasons 2020 will be an unforgettable year to everyone. The year when “social distancing”, “self-isolating” and “lockdown” […]
28th January 2021
by Julia Livesley Wow, this week I completed the 2-day mental health first aid course with Stressmatters and I loved […]
21st January 2021
by Rose McDonald Back in July in the first lockdown we made a series of team videos in conversation with […]
15th December 2020
A personal account by our team member, Julia Livesley After 14 days of house arrest (this is what it felt […]
10th November 2020
by Jo Woods During these past eight months, hospitality businesses everywhere may understandably have prioritised their activities and as a […]
28th October 2020
by Julia Livesley In an increasingly more remote work environment, here we discuss how you and your colleagues can get […]
At the end of June 2020, Sarah, Jo and Rose caught up with Louise Lowe from Exec Space to discuss […]
5th July 2020
